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Cancellations and Returns

Cancellation and Return Policy
Although we make every effort to fulfil all the orders placed there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. If you have paid for the order by alternate payment options then our Customer Care team will contact you to process the refund by alternate methods.

Incorrect address or refused delivery
If any packages are returned back to thepipal.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the actual shipping charges incurred by thepipal.com to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.

Product Condition
Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact our customer care department with your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Cancellation and Changes
Due to the personalized nature of majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order, please contact Customer Service at [email protected] and we will try our best to cancel it if production hasn’t started.

Returns and Exchanges
Due to personalized nature of majority of the products, thepipal.com has a strict no exchange or refund policy across the website.

If there is any genuine case for exchange of a non-personalized product, please contact Customer Service at [email protected] within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.

In the case where we have approved an exchange for an order, the customer will be required to ship the product back to thepipal.com at the address provided by the Customer Service department within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. Once we have received and examined the product, a replacement will be couriered out to you. If we are unable to replace the item due to a size not being available or the item being out of stock, we will provide you with a discount code that can be used against any future purchase on thepipal.com

All shipping costs associated with any return or exchange will be the responsibility of the customer.

In the event that a product reaches damaged, please contact Customer Service at [email protected] within 3 working days along with images of the damaged product and we will help you out.

In any case, thepipal.com shall not entertain any complaints after 3 working days, once the order is delivered.

Refunds
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. Refunds will be processed within 10-15 working days post refund initiation.