Cancellation and Return Policy
Although we make every effort to fulfil all the orders placed there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. If you have paid for the order by alternate payment options then our Customer Care team will contact you to process the refund by alternate methods.
Incorrect address or refused delivery
If any packages are returned back to thepipal.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the actual shipping charges incurred by thepipal.com to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.
Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact our customer care department with your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
If the descriptions or contents or size of the product ordered & delivered do not match the ones advertised on our website, the user can seek a replacement of the product within a period of seven days from the date of accepting the delivery. In such an event, all return shipment charges shall be compensated by thepipal.com. Customer will have to contact the Customer Service department at firstname.lastname@example.org for processing the cancellation. Customer will be required to ship the product back to thepipal.com at the address provided by the Customer Service department. The refund can only be processed once the product has been received by thepipal.com. The returned product should be unused, unwashed, and should have all the original product tags and packaging that they were shipped to the customer with, otherwise the refund claim will be denied.
However, the replacement shall not be given if the buyer simply does not like the item or for any other reason. In any case, thepipal.com shall not entertain any complaints after seven days, once the order is delivered.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a Cheque (not a DD). Cheques will be sent only to the billing address of the customer.